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Help & Support

Support Centre

Quote Loop Pty Ltd · ABN 67 698 147 205 · info@quoteloop.com.au

We're here to help. Quote Loop is built and supported by a small Australian team. If something isn't working or you have a question, reach out, we respond fast.

Contact Us

The fastest way to get help is by email. We aim to respond to all support requests within 2 business days.

  • Email: info@quoteloop.com.au
  • Website: quoteloop.com.au
  • Business Hours: Monday – Friday, 8am – 6pm AEST
  • Location: Queensland, Australia

Common Questions

How do I cancel my subscription?

Your subscription is managed through the Apple App Store or Google Play Store, not directly through Quote Loop.

To cancel on iPhone / iPad:

  • Open Settings on your device
  • Tap your name at the top
  • Tap Subscriptions
  • Tap Quote Loop
  • Tap Cancel Subscription

To cancel on Android:

  • Open the Google Play Store app
  • Tap your profile icon → Payments & subscriptions
  • Tap Subscriptions
  • Tap Quote Loop → Cancel subscription

Cancellation takes effect at the end of your current billing period. You will retain access until then. Your data is kept for 90 days after cancellation.

How do I request a refund?

For refunds on App Store purchases, visit reportaproblem.apple.com. For Google Play purchases, contact Google Play support. For billing errors or Australian Consumer Law claims, email us directly at info@quoteloop.com.au. See our Refund Policy for full details.

How do I delete my account?

You can request deletion of your account and all associated data at any time. See our Delete My Account page for full instructions.

The app isn't working, what do I do?

  • Force close the app and reopen it
  • Check your internet connection
  • Make sure you're running the latest version of the app (update via App Store or Google Play)
  • Try logging out and back in via Settings
  • If the problem persists, email info@quoteloop.com.au with a description of the issue and your device model

I forgot my password

On the login screen, tap Forgot Password. Enter your email address and we'll send you a reset link. Check your spam folder if it doesn't arrive within a few minutes.

How do I update my business details?

Open the app → tap the hamburger menu (top left) → Settings. You can update your business name, phone number, and other details from there.

Is my data secure?

We use appropriate technical and organisational measures to protect your data, with encryption at rest and in transit. As our Privacy Policy notes, no method of electronic storage is 100% secure. We never sell your data, and we only share it with the service providers needed to run the app (such as our database and AI providers). See our Privacy Policy for full details.

Report a Bug

Found something that isn't working right? We want to know. Email info@quoteloop.com.au with:

  • What you were trying to do
  • What happened instead
  • Your device model and iOS/Android version
  • A screenshot if possible

We take every bug report seriously and aim to resolve issues in the next app update.

Company Details

Quote Loop Pty Ltd
ABN: 67 698 147 205
Queensland, Australia
Email: info@quoteloop.com.au
Website: quoteloop.com.au

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