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Privacy Policy

Quote Loop Pty Ltd · ABN 67 698 147 205 · Effective: 28 June 2026 · Version 1.1

Summary: We collect the information you give us to run the app and improve our service. We never sell your data. We store it securely. You can request deletion at any time. Full details below.

1. Who We Are

Quote Loop is operated by Quote Loop Pty Ltd (ABN 67 698 147 205, ACN 698 147 205) ("we", "us", "our"), a company incorporated in Queensland, Australia. We operate the Quote Loop mobile application available on iOS and Android.

We are committed to protecting the privacy of our users in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact: info@quoteloop.com.au

2. What Information We Collect

Information You Provide

  • Account details: name, email address, phone number
  • Business information: business name, ABN, trade type, location, typical job values
  • Content you create: quotes, invoices, job records, client information
  • Onboarding responses: business goals, struggles, work preferences

Information We Collect Automatically

  • App usage data: features used, screens visited, session duration
  • Device information: device type, operating system, app version

Information from Third Parties

  • If you sign in with Apple or Google, we receive basic profile information (name, email) from those providers

3. How We Use Your Information

We use your information to:

  • Provide and operate the Quote Loop app and its features
  • Generate AI-powered business insights based on your data
  • Process your subscription and manage billing (via Apple/Google in-app purchases)
  • Send you important service notifications and updates
  • Respond to your support requests
  • Comply with legal obligations

We do not use your business data (clients, quotes, invoices) for any purpose other than providing the service to you.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share data only with:

  • Supabase: Our database provider. Your data is stored on Supabase infrastructure.
  • Anthropic: Our AI provider. Query content is sent to Anthropic's API to generate responses. Subject to Anthropic's privacy policy.
  • Render: Our backend hosting provider. Our application server runs on Render's infrastructure.
  • Resend: Our transactional email provider. Used to send service emails such as password resets and account notifications.
  • Apple / Google: For subscription management and in-app purchases.
  • Legal requirements: If required by law, court order, or to protect our legal rights.

5. Data Storage and Security

Your data is stored on secure cloud infrastructure (Supabase) with encryption at rest and in transit. We implement appropriate technical and organisational security measures to protect your data.

No method of electronic storage is 100% secure. In the event of a data breach that is likely to result in serious harm, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may delete your account at any time directly in the app (Settings), which permanently deletes your account and associated data immediately and cannot be undone. You may also request deletion by contacting us at info@quoteloop.com.au. If you cancel your subscription without deleting your account, your data is retained for 90 days before deletion. The only exception is limited information we are required by law to retain, for example, financial and transaction records, which may be kept for up to 7 years to meet Australian taxation law. See our Account Deletion page for details.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Make a complaint about our handling of your personal information

To exercise any of these rights, contact us at info@quoteloop.com.au. We will respond within 30 days.

8. Cookies and Tracking

The Quote Loop mobile app does not use cookies. We do not use analytics, advertising, or tracking cookies on our website (quoteloop.com.au).

9. Children's Privacy

Quote Loop is not intended for use by persons under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email. Your continued use of Quote Loop after the effective date of any change constitutes your acceptance of the updated policy.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at info@quoteloop.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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