Australian Consumer Law: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or replacement for a major failure. Nothing in this policy limits your statutory rights.
New users receive a 7-day free trial with full access to all features. The trial is free; if you cancel before it ends, no charge is made. If you do not cancel, your subscription begins automatically when the trial ends. Your payment method is managed by the Apple App Store or Google Play Store.
Subscription fees are generally non-refundable once charged, except as required by the Australian Consumer Law or as described below.
For subscriptions purchased via the Apple App Store, refunds are managed by Apple. Visit reportaproblem.apple.com to request a refund from Apple. Apple's refund decisions are at their discretion. If Apple declines and you have an ACL claim, contact us directly.
For subscriptions purchased via Google Play, you may be able to request a refund directly through Google Play, subject to Google's refund policy and time limits. If you are outside Google's refund window, contact us directly for any Australian Consumer Law claims.
Email info@quoteloop.com.au with your account details, date of charge, amount, and reason. We will respond within 2 business days.
If unsatisfied with our response, you may contact the ACCC at accc.gov.au or the Queensland Office of Fair Trading.